Serco North America Support Resources

As we start off 2021, we have hopes for a brighter year, but we recognize that many are facing new and continued challenges including caregiving, isolation, juggling at home learning and more. Serco employees have access to LifeWorks and other support resources available to them.

LifeWorks for Serco

Trained counselors are always available to talk about issues of stress, worry, isolation, and fears about the future. Get in touch with LifeWorks if COVID-19 is causing you stress or anxiety. You also have access to helpful articles, videos, and toolkits. Two particularly helpful toolkits are linked below:

LifeWorks is available to all Serco North America employees and their families at no cost. Please do not hesitate to reach out. This year has been challenging and we can all use extra support at times.

To register your LifeWorks account:

To access resources, create an account with LifeWorks by visiting or downloading the LifeWorks app on your mobile device. To register, use the invitation code “sna-“ followed by your employee ID number. For example: sna-80099999. If you have already registered, please log in with your email and password.

You can also call the toll-free number 1-833-672-3327.

Bright Horizons

A new resource is available to all Serco North America employees. Serco’s partnership with Bright Horizons provides you with parenting and caregiving support.

  • Emergency Back Up Care: Your safety net for when disruptions to your regular dependent care arrangements happen and you need to get to work
  • Waived membership fees at Sittercity
  • Priority on waiting list at Bright Horizons Centers
  • Assistance to find elder care, pet care, housekeeping and more
  • Academic and virtual learning support and more

To access resources visit and create an account.

We will make it through together.

Stay well,

Serco Wellness